We are The Lounge and can be contacted on the following contact details:
Address: 7&8 Sovereign House, Nelson Quay, Milford Haven, Pembrokeshire. SA73 3AJ
Point of Contact: Leah Mottram – General Manager
We are committed to protecting and respecting your privacy.
We will collect and process the following data about you:
Information you give us. This is information about you, that you give us by filling in forms on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
We will communicate marketing information to you by email if you opt-in to receive our newsletter. Each marketing email will include an unsubscribe link that you can click on to opt-out of future marketing emails.
We also may use your email address to manage our relationship with you such as to ask you to leave us a review.
We do not store credit card details.
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.
All information you provide to us is stored on our secure servers. Any direct payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We need your personal information so that we can process any orders you place and successfully deliver our items to you. If we do not collect this personal information we will not be able to provide our service to you.
We only share your information with third parties to fulfill your purchased item as we use drop shipping with some of our suppliers.
We do not store credit card details. We will store your email address and use it for email marketing purposes until you object or unsubscribe. We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
You can exercise all of your rights by contacting us on any of the contact details listed above.
By using our website you agree to our Cookie and Usage Policy. A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.